Just wanted to let everyone know about the problem(s) with Frabill customer service (CS). This is a great product. I explained the problem to her and asked if this was a reoccurring problem, but she wouldn't commit to that. Enjoy a day on the ice without having to stumble over your fishin' partner with the Frabill® Ice Hunter SideStep™ 200 Ice Shelter. Emails easily fall through the cracks when it comes to customer service, a lot is lost. A lightweight, strong alloy frame makes it easy to transport this 2-person ice shelter across the ice, while the design optimizes space so you can fish comfortably. 1st question, "do u have the receipt, which … The Ice Hunter 195 is designed to get anglers geared up on and ready to fish faster. I called Frabill’s customer service to get a replacement support pole for my “older” suitcase shack (Frabill Refuge) but they said they no longer have the parts for it. The anchers it comes with are heavy duty and will last for years. Frabill is a grat product and I am happy with my new ice shelter. The countless tip-up options keep you on track to land the big ones! Hastings, MN. The Frabill Transport Cover secures quickly with its zippered closure, and also features a zip hatch for easy access to contents while on the move. Frabill does an awesome job of creating ice shelters, ice clothing, and fishing gear for everyday fishermen. I bought the Fishouflage Ambush a couple of years back and this year got to use it. I’m trying to find a replacement somewhere. One winner is chosen monthly. The pole is approx 35.5 inches long with the black connector. I broke the latch that closes a Frabill bait station a while back. I broke a rod through normal use 6 months after i bought it. But i had a issue with their customer service. Two of the vertical wall pole supports, made out of plastic of course, broke. Matt good idea. Participant. Please call (800) 226-9868 to place an order. I called Frabill customer service and of course had to wait quit a while but did eventually get a rep. If you don’t get the answer you want speak to a manager or supervisor. Seems like they are still adjusting to having more customer service type products than Plano may typically have dealt with. I like the frabill sensive rods. I’ve always called them and had great results, I make it clear (not just with Frabill but all companies I’ve dealt with) that I like the product I just want to make things right. john-o. Great customer service from Frabill. I have used it only once out on the ice and it sets up under 2 minutes and takes down just as fast. February 4, 2013 at 6:40 pm #1280532. Each is custom-fitted to your shelter's base, with sewn-in elastic edging, to keep snow and ice outside, where it belongs. Keeps your ice shelter in peak condition; Prevents ice and snow entry One-handed catches have never been easier with the all-new Frabill Conservation Ultralight Net 2113 Telescopic. Designed with a 48” ultralight carbon fiber slide handle with rubber grips and a low resistance net, the Frabill Conservation Ultralight Net 2113 Telescopic slides effortlessly in and out of the water to reduce strain on you and your catch. I had an hour to kill today so called Plano molding and talked to a gal who forwarded me to a Frabill service rep and now I'm getting some movement on things. IDO » Community » Forums » Fishing Forums » General Discussion Forum » Great customer service from Frabill. Any ideas? Posts: 144. I emailed them and they responded that they would replace the rod as long as i paid to ship my rod to them and pay for the return shipping of my warrantied rod...wich was 19.95. I already own an older frabill ice shelter that is 10 years old and is still holding up. *By entering your email you are subscribing to Field Supply newsletters and promotions. This product cannot currently be purchased online, but is available through our Customer Service team. 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